About Us
Our practice has been providing comprehensive medical care to members of our community since 2007.
At Mayfair Medical Centre you will feel very welcomed and find our team friendly and helpful.
Practice Hours
Finding Us
Mayfair Medical Centre is conveniently located at Mayfair Village on Manly. Mayfair Village offers free 2-hour parking. Public transport is also easily accessible.
Appointments
If you would like to schedule an appointment, please contact us on (07) 3390 5500 or you can make a quick and easy appointment by clicking the "Book Now" tab.
A standard appointment is 15 minutes. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment. A standard appointment includes the discussion of 1-2 simple issues. More complex or multiple issues should be booked under a long consultation.
Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. You can learn more by visiting our fees page.
We will always do our best to book you with your preferred doctor at your preferred time. Please advise us if you have a preferred doctor at the time of booking.
Appointments are held aside for urgent consultations. We are happy to accommodate walk-ins where possible. Please be aware that emergencies will be given priority. Should this occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Your Personal Information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
Our Team
We are committed to ensuring that you receive the very best care possible.
Our nurses work under the direction of the doctors and will assist in providing comprehensive coordinated healthcare services.
Cancellations
Due to a high demand of appointments at Mayfair Medical Centre, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.
A fee may be charged for missed appointments, or appointments cancelled within 2 hours of the scheduled time.
Home Visits
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.
After Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Repeat Prescriptions, Certificates and Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, or referral letters.
Electronic Communicatons
Electronic mail is monitored throughout practice hours, however patients are encouraged to call rather than email. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents. For an electronic transfer there is no fee, however, if the records cannot be transferred electronically then an administrative fee applies. You will be advised of this fee before processing the request.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.